Tools
Customer support
Helpdesks, live chat, and AI chatbots for ecommerce customer service. Centralizes email, chat, and social conversations with order context attached. Faster first response times directly lift repeat purchase rates.
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Tools
Customer support · 7 tools
Gorgias
Customer support
Gorgias is an ecommerce helpdesk that puts Shopify order context in the agent console instead of a generic ticket pile.
Zendesk
Customer support
Zendesk is a wide helpdesk with tickets, SLAs, and a marketplace, not an ecommerce-native order console first.
Freshdesk
Customer support
Freshdesk is a Freshworks helpdesk with a free tier and tickets across email, chat, and social.
Intercom
Customer support
Intercom is a messenger-first platform mixing chat, help center, bots, and outbound messages.
Tidio
Customer support
Tidio is a lower-cost live chat and ecommerce bot layer for order checks and product prompts.
Help Scout
Customer support
Help Scout is a shared inbox with docs and a human tone, lighter than Zendesk.
Re:amaze
Customer support
Re:amaze combines email, chat, SMS, and social with ecommerce order data in one inbox.