Tools
Customer support
Helpdesks, live chat, and AI chatbots for ecommerce customer service. Centralizes email, chat, and social conversations with order context attached. Faster first response times directly lift repeat purchase rates.
Gorgias
Helpdesk built for ecommerce, with Shopify order context in the agent console. Common for Shopify support teams.
Zendesk
Enterprise helpdesk with ticketing, macros, SLAs, and a large app marketplace. Handles support across email, chat, voice, and social from one workspace.
Freshdesk
Cloud helpdesk from Freshworks with ticketing, automation, and a free tier for small teams. Covers email, chat, phone, and social channels.
Intercom
Customer messaging platform combining live chat, help center, and AI chatbots with proactive outreach. Modern messenger-first approach to support.
Tidio
Live chat and chatbot platform with ecommerce-focused bots that check orders and recommend products. Affordable entry point for automated support.
Help Scout
Shared-inbox helpdesk with docs, live chat, and AI-assisted replies designed for a human tone. Keeps workflows simple for small teams.
Re:amaze
Helpdesk combining email, chat, SMS, and social messaging with ecommerce order data built in. Includes automated responses and FAQ bots.